It seems you can’t browse the web without seeing ads for flight delay compensation claims management companies these days.
We’re big advocates of the DIY approach to flight delay compensation claims though. You really don’t have to use a claims management company at all. Of course, if you’re busy and value your time, there are pros to using a company to do it on your behalf.
If you go it alone and claim yourself, your experience could vary from airline to airline. So let’s look at Ryanair – how do you go about claiming flight delay compensation from one of Europe’s best known budget airlines?
Ryanair is pretty pleased with its punctuality record. So much so, it regularly publishes stats on its website. According to the site, 88% of Ryanair’s flights in the first 6 months of 2016 arrived on time.
So by comparison to other airlines, Ryanair does well with relatively few delays. Not that this will make the 12% of people who were delayed feel any better.
Of course, not all delayed flights are delayed by the minimum time, but if you have been on a Ryanair flight that was delayed by 3 hours or more and it was Ryanair’s fault, here’s the level of compensation you might be able to claim:
You’ll only be able to claim compensation for a Ryanair flight delay if it was the airline’s fault. So, for example, you might be able to make a claim if:
If the delay was down to air traffic control decisions, a technical fault out of the ordinary, political issues or the weather (or other things outside of the control of Ryanair) then you won’t be able to claim.
You have two options. You can either:
Bear in mind that if you use a claims management company, it’s likely that you’ll sacrifice some of your compensation in fees, but by the same token, they’ll handle the process for you. So if you really don’t want to spend any time dealing with it or you’re particularly busy, this is a potential option.
If you deal directly with Ryanair, you will of course keep 100% of any compensation you successfully claim. Ryanair has an online form for completion here.
Alternatively, you can go the old fashioned route and write to them at:
Ryanair Customer Services Department,
PO Box 11451,
In your letter, you will need to state which flight you were on, the date and time, the length of time you were delayed for and how many people were in your party. Specify clearly that you are requesting compensation under EU Regulation (EC) 261/2004. You should also specify the amount of time in which you expect a response.
If Ryanair does not respond within this timeframe, you can chase it.
Anecdotally, a number of delayed passengers are complaining that Ryanair are refusing compensation payouts, largely citing the delays as “extraordinary circumstances.” You can challenge that if Ryanair does this to you.
Simply write back and explain why you believe this was not the case. If you still do not get a satisfactory response, you should advise Ryanair of your intention to take your case up with the Civil Aviation Authority.
The CAA advice can be found at https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/. Please note:
However, you do have the opportunity then to pursue a claim through the courts if CAA involvement does not result in a positive outcome.
It’s situations like this where some people prefer to use the services of a claims management company who’ll handle it if it becomes more complicated. That’s entirely your call, however.
Have you had a successful claim for a Ryanair flight delay? Get in touch and let us know what happened. Equally, we’d love to hear stories from those having trouble with their claim too. This helps us to tailor our advice.
We’re not solicitors and we’re not legal professionals. Nor are we flight delay compensation specialists. These pages are just our recommended approach and we would always suggest that if you’re unsure you should seek professional advice.